Mop Mate Cleaning Services
Privacy Policy
This privacy policy explains how Mop Mate Cleaning Services collects and uses personal information when you contact us, request a quote, book a clean, or work with us as a property contact.
Who We Are
Mop Mate Cleaning Services. Google Maps listing: Mop Mate Cleaning Services on Google Maps. Email: mopmatecleaning@gmail.com. Phone: 07916 175310.
Information We Collect
- Name, phone number and email address
- Property address or service area
- Cleaning requirements, property size and access details
- Photos or videos provided for quoting or job records
- Messages, quotes, invoices and payment records
- Before-and-after photos where needed for quality records
How We Use Information
- To respond to enquiries and prepare quotes
- To arrange and complete cleaning jobs
- To send invoices, receipts, reminders and job updates
- To keep job records and handle complaints or quality checks
- To request reviews after completed work
- To manage business records and legal/accounting obligations
Lawful Basis
We use personal information where it is needed to respond to enquiries, provide services, manage bookings, keep business records, comply with legal obligations, and operate a legitimate local cleaning business.
Sharing Information
We do not sell personal information. We may share limited information with cleaners or subcontractors where needed to complete a job, or with professional advisers, insurers, payment providers or authorities where required.
Photos & Property Information
Photos or videos may be used for quoting, job records, quality control and complaint protection. We avoid photographing personal documents or private items where possible. Customer property photos will not be posted publicly without permission.
How Long We Keep Information
We keep enquiry, quote, job and invoice records for as long as reasonably needed for business, accounting, complaint-handling and legal purposes. Information that is no longer needed will be deleted or securely archived.
Your Rights
You can ask to access, correct or delete personal information where applicable. You can also object to certain uses of your information. Contact us at mopmatecleaning@gmail.com.
ICO Guidance
The Information Commissioner's Office provides guidance for small organisations on privacy notices and data protection. This policy should be reviewed as the business grows or adds new systems such as analytics, booking software or payment platforms.