Mop Mate Cleaning Services

Terms & Conditions

These terms explain how Mop Mate Cleaning Services handles quotes, bookings, deposits, cancellations, payments and cleaning scope. They are intended as practical business terms and should be reviewed if formal legal terms are required.

Business Details

Mop Mate Cleaning Services, Farnborough. Google Maps listing: Mop Mate Cleaning Services on Google Maps. Email: mopmatecleaning@gmail.com. Phone: 07916 175310.

Quotes

Quotes are based on the information provided before booking, including property size, condition, photos or video, furnished status, access, parking, urgency and special requirements. Unless confirmed after a property visit or full photo/video review, prices are provisional.

If the property condition, size or requested scope differs from the information supplied, Mop Mate Cleaning Services reserves the right to amend the price before work begins or before extra work continues. This includes, but is not limited to, heavy grease, mould, limescale, pet hair, rubbish, stains, furnished rooms, additional appliances, extra rooms, blocked access or work not mentioned before booking.

Starting Prices

Published prices are starting prices for standard properties. Larger properties, heavily soiled properties, urgent bookings, difficult access, parking costs or extra tasks may increase the final quote.

• Studio flat deep clean from GBP 249; end-of-tenancy from GBP 449.
• 1-2 bed flat deep clean from GBP 299; end-of-tenancy from GBP 499.
• 2 bed house deep clean from GBP 349; end-of-tenancy from GBP 549.
• 3 bed deep clean from GBP 399; end-of-tenancy from GBP 599.
• 4 bed deep clean from GBP 449; end-of-tenancy from GBP 649.
• 5 bed deep clean from GBP 499; end-of-tenancy from GBP 699.
• Each extra room after this may be charged from GBP 50 for deep cleaning or GBP 100 for end-of-tenancy cleaning.

Booking & Access

The customer must provide safe and timely access to the property. If cleaners cannot access the property at the agreed time, Mop Mate Cleaning Services may charge for wasted travel time, waiting time or cancellation.

For end-of-tenancy and move-out cleans, the property should be empty unless agreed otherwise. If belongings, rubbish, furniture or personal items are left behind, additional time or removal costs may apply.

Utilities & Parking

The customer must ensure safe access to water, electricity and lighting where required. Parking costs, permit charges, congestion charges or similar costs may be added to the invoice.

Scope & Exclusions

Cleaning will be carried out according to the agreed scope. Unless agreed in writing, cleaning does not include rubbish removal, pest removal, mould remediation, biohazard cleaning, high-level exterior windows, carpet shampooing, upholstery cleaning, wall washing or repainting, appliance repairs, moving heavy furniture, or unsafe/inaccessible areas.

Oven cleaning, fridge/freezer cleaning, inside cupboards, carpet cleaning, upholstery cleaning, exterior windows, high-level cleaning and heavy descaling are only included where specifically agreed in the quote.

Deposits

A 50% non-refundable deposit is normally required to confirm a booking. The deposit secures the appointment, cleaner time, preparation and scheduling. A booking is not confirmed until the deposit has been received unless Mop Mate Cleaning Services agrees otherwise in writing.

Cancellations

Customers should give at least 24 hours' notice to cancel or rearrange a booking. Less than 24 hours' notice may result in a cancellation fee. Same-day and emergency bookings may require upfront payment or deposit.

Where consumer cancellation rights apply, and the customer asks Mop Mate Cleaning Services to begin work before any cooling-off period has ended, the customer may be responsible for paying for work completed or costs reasonably incurred.

Payment

Unless agreed otherwise, the remaining balance is due immediately on completion or on receipt of invoice. Estate agents, property managers and business clients are normally due within 7 days of invoice unless another term has been agreed in writing.

For business-to-business work, statutory late payment interest and recovery costs may be claimed where applicable.

Cleaner Time & Extra Time

Jobs are planned using estimated cleaner hours. If extra time is required because the property is heavier than described or extra work is requested, Mop Mate Cleaning Services will seek approval before continuing where reasonably possible. Extra time may be charged separately.

Complaints

Any complaint should be raised within 24 hours of job completion, with photos where possible. Mop Mate Cleaning Services will review the issue and may offer a re-clean of valid missed areas that were included in the agreed scope. Refunds are not offered for areas that were not included in the agreed scope, were inaccessible, unsafe, heavily damaged or affected by issues outside normal cleaning.

Photos & Quality Records

Mop Mate Cleaning Services may take before and after photos or videos for job records, quality control and complaint protection. Photos will not be posted publicly without permission.

Acceptance Of Terms

Customers may be asked to confirm acceptance by email, text message, WhatsApp, website form checkbox or payment of deposit. Proceeding with a booking after receiving the quote and these terms will be treated as acceptance of the agreed scope and payment terms.